Refund policy

Every PrintyMakerLab clicker is made to order in Melbourne, many with names, letters and colours chosen just for you. We want you to love what arrives, and if something isn't right, we'll sort it out.

Faulty, damaged or not as described

If your order arrives faulty, damaged, or isn't what you ordered, we'll make it right with a repair, replacement or refund.

Here's what to do:

Email hello@printymakerlab.com.au as soon as you notice the problem, with your order number.
Include a photo or short video showing the issue.
We'll reply within 2 business days and let you know the next steps.

If we need the item back, we'll cover the return postage.

A mistake in your personalisation

Our mistake: if we've printed something different from what you ordered, such as the wrong letters or colours, we'll remake it free of charge.
A typo in your order: please double-check names and spelling before checkout. If you spot a mistake, email us straight away. If we haven't started printing, we'll happily update it.

Change of mind

Personalised and custom-designed items (3D Clicker Designer builds, name clicker bars, party favour packs and other personalised products) are made just for you, so we can't accept returns or offer refunds if you simply change your mind.
Ready-designed Cute Clickers: if you change your mind, you can return them within 14 days of delivery, unused and in their original packaging. Email us first to arrange the return. Return postage is at your cost, and we'll refund the item price once it arrives back with us.

Colours and appearance

Our clickers are 3D printed, so small variations in texture and colour are part of what makes each one unique. Filament colours may look slightly different in person than on your screen. If your item is noticeably different from what was shown or described, please contact us and we'll make it right.

Lost or damaged in transit

If your parcel arrives damaged, keep the packaging and email us photos. If tracking shows no movement for 10 business days, contact us and we'll follow up with Australia Post for you.

How refunds are paid

Approved refunds go back to your original payment method. We process them within 3 business days of approval, and your bank may take 5–10 business days to show the funds.